• Whether established or new to the industry, let us help you connect with the right people, at the right time, in the right way

  • Participate in two-way, outcome-based interviews with customers that are looking to focus on outcomes, not solutions, when it comes to product developement and service integration

  • Establish the parameters by which to govern a successful user/community group environment. An environment to share ideas and exchange information around technolgy best practice

  • Identify potential marketing outlets and sources in a very efficient and affordable way 

  • We can enable an ongoing dialogue that allows you to receive and share knowledge, be creative, ask questions, and share insights, experiences, stories, and opinions between you and and the client community at-large

  • Planning successful events and conferences takes a lot of creativity, planning, and coordination to do it right. Let us handle all the details and logistics, to ensure your event will be an overwhelming success.

Industry-leading technology providers, who are willing to understand, engage, and help solve current technology challenges. New and innovative start-ups looking to build identity and brand recognition, knowing they can make a difference given the chance. And at the center, educational institutions looking to engage with technology solution providers and help them better understand their needs and wants to create more productive and innovative products and services. In the end, to not only sell products, but offer solutions and produce resource driven results.

  • Through community and partner involvment, provide the opportunity to influence policies and standards, and guide the development and implementation of products and services

  • Provide effective learning opportunities tailored to fit your needs, audience, and timeframe providing detailed steps and scope of implementing a new technology across campus

  • Using online surveys and polls to solicit and share opinions, and gather reactions to; new products, services, and industry trends

The community engagement process provides valuable insights into the community's values and priorities while at the same time educating the community on critical issues. This developing alliance between individuals, universities, and service providers is built on a foundation of paramount trust and understanding, which allows ENCORE Solutions to help you facilitate relationships, cultivate ideas, and inspire innovation.

Simply stated, ENCORE Solutions connects people and institutions with services and resources while promoting brands, providing opportunities, and building communities to enhance the distinctive strengths, and needs of each partner.  What we can do...

  • Commit to, prepare your story, and deliver your message

  • Identify and connect you with institutional thought-leaders, those ready to embrace and commit to bringing new and engaging solutions to their institutions

  • Connect you with potential leads, converting those leads to customers, bringing in additional revenue and measurable results

  • Help grow your brand and build what matters to the community embracing them as an integral part of your success

  • Focus on the best ways to engage with your customers, making them feel like they are part of your team

  • We can help you establish the parameters by which to govern a successful user/community group environment

It's important to realize that engaging with your customers is not just about selling, its also about connecting with them to build trust and loyalty. If you’re informing alongside your selling, you’re building a long-term relationship with your customers. That’s connecting. The better you know your customers, the better you can appeal to their interests. All successful communication efforts begin with a thorough understanding of your audience. We will work with you to establish a customer mailing list, plan and post content, maintain your online presence, and generally assist in social media and marketing initiatives through a variety of means, so you stay engaged with your customers.

By bringing together the expertise of like-minded individuals - a broader, more accessible, and dynamic support system can be established and sustained. You are invited to join us; individually, as an institution, or a sponsoring partner, as we examine current trends, consider new approaches for delivering online and classroom-based teaching and learning, explore new technologies, share lessons-learned, and promote best practices throughout the academic community.

  • Through community and partner involvment, provide the opportunity to influence policies and standards, and guide the development and implementation of products and services

  • Provide effective learning opportunities tailored to fit your needs, audience, and timeframe providing detailed steps and scope of implementing a new technology across campus

  • Using online surveys and polls to solicit and share opinions, and gather reactions to; new products, services, and industry trends

  • Through community and partner involvment, provide the opportunity to influence policies and standards, and guide the development and implementation of products and services

  • Provide effective learning opportunities tailored to fit your needs, audience, and timeframe providing detailed steps and scope of implementing a new technology across campus

  • Using online surveys and polls to solicit and share opinions, and gather reactions to; new products, services, and industry trends

  • Social media can be a great place to do this. Be prepared for the response, though, and don’t flake out if you get more negative response than positive. Negativity provides you with a great opportunity to proactively address and fix customer grievances. Often that can result in a customer who is happier than if they’d never had a problem to begin with.

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  • There are 3 basic communication styles:

  • Aggressive – Employees with aggressive communication styles are often poor listeners, struggle to see the customer’s point of view, and dominate the conversation. This type of communication style tends to increase the anger and frustration in a customer, particularly if the call was made to resolve a problem. It can also make the customer feel disrespected and ignored. Having employees with aggressive conversation styles man your phones can result in negative customer relations.

  • Passive – A passive communication style is characterized by speaking indirectly about a subject matter, a tendency to agree, and a hesitance to speak up or voice opinions. While this style may not be ideal for employees on your sales team, it can be useful in situations where you need to calm down an angry customer.

  • Assertive – The assertive communication style falls somewhere between the aggressive and passive styles. Assertive communicators are typically active listeners, communicate expectations clearly, make observations in a non-judgmental way, and are sensitive to the feelings of others. This communication style is typically the most effective to use with customers, both on the phone and in person. It will help them feel valued and respected, and it is most conducive to resolving problems.

A successful outreach and education program requires knowing and understanding different audiences and strategizing how best to reach them. These days, there is a steady demand for content through all possible communication channels, like social media, websites, and traditional advertising. To keep up with the crush, it’s easy to just fill these channels with content that serves your promotional goals but doesn’t meet potential or current customers’ needs. But customers will only pay attention to what you say if you first provide them with information that aligns with their concerns, goals, and priorities. How do you know what information is helpful to your customers? How about asking them?

"The longer you wait, the harder it is to produce outstanding customer service"

By definition: ENCORE - a demand for a repetition of a performance or a reappearance by the performers.

There is still work to be done...

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